At Byron Bliss, your satisfaction is our top priority. We take pride in delivering high-quality handbags, and we want you to feel confident in every purchase. To make your experience as seamless as possible, we’ve designed our refund and returns policy with care.
Open Before You Pay
We believe in our products so much that we offer a “first check, then pay” option. This means you can inspect your order when it arrives before making the payment. We want you to see the quality firsthand before committing!
Free Exchange or Return (7-Day Policy)
If for any reason you’re not home to check the parcel and someone else accepts it on your behalf, and you later discover a fault with the item, don’t worry—we’ve got you covered. You have up to 7 days from the time you receive your order to request a free exchange or return for any issues like defects or damage.
Here’s how it works:
- Faulty or Damaged Items: If the product has a fault or defect, you can return or exchange it within 7 days of receiving it.
- Shipping Costs: We’ll handle the return or exchange shipping at no extra cost to you.
- Refund or Exchange: Once we verify the issue, you can choose between a full refund or a replacement item.
No Change of Mind Returns
Please note, if the product you receive matches exactly what you ordered and is free of defects, we do not accept returns due to a change of mind. We encourage you to carefully choose the bag that best suits your needs before making a purchase.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us within 7 days via:
- WhatsApp: +61424437269
- Email: bagsmuff@gmail.com
- Instagram: @byron_bliss
We’ll guide you through the process and make sure it’s as easy as possible.
Final Sale Items
Please note that any items marked as “Final Sale” cannot be returned or exchanged, except in cases of manufacturing defects.